What do your services include?
All services include potty breaks/litter refresh, fresh water, food, medication (if needed), mental and physical stimulation, and love. Complete with real time arrival/departure notifications, GPS walking map (dog walks), digital report card with photos and visit summary. How awesome is that?
How far in advance do I need to book services?
If you know the days you will need services, please let us know as soon as you can. However, we understand things change and there are last minute requests. For all visits, we ask that you let us know 2 weeks in advance so that we can schedule adequate coverage. Same day requests are not guaranteed, especially holidays & weekends.
Can I drop my pets off at your home?
We do not offer boarding at our location. We offer in your home pet sitting services that allow pets to stay in their own homes while you are away.
What time can you walk my dog or pet sit?
Our pet sitters are scheduled in designated time slots. Although we cannot guarantee a specific time, we can shoot for a preferred time when requested and based on availability.
Late Morning: 9:00am-11:00am
What length of visits should I book?
Great question, and of course this all depends on many factors. Check out our latest blog post that breaks down how long you should book for pet sitting and/or dog walking.
How much does pet sitting or dog walking cost?
When will I get updates from my sitter?
Your sitter will send a message after each visit. We use industry leading software for all scheduling, invoicing, mobile app and communicating. All visits include real time arrival alerts and a report card, including a message with pictures & GPS location. Learn more about the software we use here.
Do you offer 24 hour, overnight or extended pet sitting?
We do not offer around the clock in-home care or overnight services.
What if I have more than one dog or cat, is there an extra fee?
All pet sitting rates are based on 4 animals. Dog walking rates depend on the type of dog and how well they walk together with other dogs from the same household. In certain circumstances pet sitting visits might be extended to a longer period of time based on the needs of the animals.
What is not included in your services?
Leash, harness/collar, poop bags, pooper scooper, treats, pet food, paper towels, pet cleaner, kitty litter, dustpan/broom/mop. Any items that are not provided and needed for the service to be performed will be added to client invoice.
Can you give my pet medications, including insulin shots?
Yes, rest assured knowing even when you’re out of town, your beloved pet will still receive all the necessary medication they may be on.
What payment methods do you take?
We accept cash, check, and credit cards. Credit cards are accepted through our client portal.
How do I know my credit card is safe in your system?
All traffic to and from Time To Pet servers uses the same 128 bit level encryption your bank uses over https. Non-encrypted traffic is forced over to encrypted methods. Time To Pet is fully PCI Compliant (for validation: https://www.timetopet.com/pci). Time To Pet never stores Client Credit Card information on their servers, instead all credit card information is stored at their integrated payment processor's secure storage solutions. All of the integrated payment processors are also fully PCI compliant.
What is your payment policy and when is payment due?
Payment is due in full on the first day of services rendered for all vacation pet sitting. Recurrent weekly pet sitting & dog walking visits are invoiced on a weekly basis, and due on Saturday.
Where do I pay my invoice?
We use Time to Pet for all our scheduling, invoicing and communications. You can find your invoice by logging into your client portal account.
How do I schedule visits?
What are your service areas?
We service Cave Creek, Carefree, and certain parts of Far North Scottsdale & North Phoenix. Check out our service area map for more information on the locations we cover.
What if I don’t have an account?
All clients must create an account before services are rendered. We reserve the right to decline services if a meet and greet & client account have not been scheduled and approved. Click here to create your client account.
What is your cancellation policy?
Vacation pet sitting visits are required to give 7 days’ notice for any cancelled service.
Daily & Weekly pet sitting/dog walking visits must be requested 24 hours prior to scheduled services. If a visit is cancelled without the proper 24-hour notice, visits are subject to a full rate unless otherwise approved.
What is a meet & greet?
A meet and greet is the opportunity for your professional pet sitter to get acquainted with your pet and go over all important details of caring for your pet while you’re away. This is also the opportunity for you to meet your pet sitter and ask questions. This complimentary visit takes approximately 15-30 minutes. If a longer visit is needed, it can be requested for an additional fee.
My landscaper, house or pool cleaner will be at my home while I’m away, is that okay?
That is perfectly, fine, however we do ask that you let us know which day and time they will be at your home. It makes our heart skip a beat if we meet a stranger in your home or the possibility of the backyard gate being left open.
I would like to split the pet sitting/dog walking visits up between my neighbor/friend and Desert Tails Pet Services, is that okay?
Unfortunately, our insurance does not cover us if there is someone else caring for your pets in addition to us. Please notify us right away if this is the case.
How do I know my pets are safe in your care or one of your pet sitters care?
Desert Tails Pet Services hand selects loving, professional and thoroughly background checked professional pet sitters/walkers. We want to make sure our clients know that they are trusting their best friends and their homes to an experienced, qualified, insured and bonded business. Our passion is treating your pets as if they were our own. Read more about our sitters here.
Can you bring in packages/mail and recycle/trash bins?
Absolutely, it's included and part of our service to you while you’re away.
Can you water my indoor plants and outdoor patio plants?
Yes, we would be happy to water indoor and patio plants, given they’re together in the same area and do not take up the majority of the scheduled time for pet sitting/walking.
Do you need keys to my house or a garage code?
We require at least one house key preferably in a lockbox on site at your home. Our preferred lockbox can be purchased here. Alternatively, you may rent one for $5 a day.
We allow garage codes and/or keyless door codes to be used, however, we require a backup house key on site in the event the garage door fails or there is a power outage. This is mandatory.
What if my trips runs over or I’m delayed returning home?
We always keep extra time slots in our schedule for situations like this. Please keep in contact with us and let us know as soon as you can if your trip is extended or delayed for any reason.
Do you charge extra for Holidays?
For all holiday bookings a nonrefundable deposit of 50% is required to hold booking. An additional fee of $10 per visit will be added to holiday visits. Holidays include: New Year's Weekend (12/31-1/2), Easter, Memorial Day Weekend (5/28-5/31), Fourth of July Weekend (7/2-7/4), Labor Day Weekend (9/3-9/6), Thanksgiving & the day after Thanksgiving, Christmas Weekend (12/24-12/26).
What are your hours of operation?
We offer pet sitting and dog walking visits starting at 7:30 AM and as late as 8:30 PM, every day of the week. Depending on schedule loads, the start & end times may fluctuate. Administrative office hours are 9:00am – 4:00pm, Monday – Friday.
Additional policies are in our service agreement once you have registered as a client in Time to Pet.