Privacy Policy

Who we are

Desert Tails Pet Services ("we," "us," or "our") is a pet services business based in Arizona, offering Pet Sitting and Dog Walking services. This Privacy Policy explains what information we collect when you visit www.deserttailsaz.com or use our services, how we use it, and the choices you have.

By using our website or booking our services, you agree to the practices described here. If you do not agree, please do not use the website or submit your information.

We collect only what we need to care for your dog and run our business.

• Contact details: your name, email address, phone number, mailing or home address, and emergency contact.
• Pet information: your dog's name, breed, age, photos, vaccination and veterinary records, feeding instructions, medications, and behavior history..
• Booking and account details: services booked, dates, pickup and drop-off arrangements, and notes you share with us.
• Payment information: billing details processed through our payment and booking providers. We do not store full card numbers ourselves.
• Messages: anything you send us by contact form, email, text, or social media.
• Website data: basic technical information such as browser type, device, pages visited, and approximate location, collected automatically through cookies and similar tools.

• Schedule, provide, and manage visits and walks.
• Keep your dog safe and healthy, including feeding, medication, and contacting your vet or emergency contact if needed.
• Send booking confirmations, reminders, updates, report cards, and invoices.
• Process payments and keep business and tax records.
• Answer your questions and respond to requests.
• Improve our website and services.
• Send occasional news or offers, only if you have opted in. You can unsubscribe at any time.
• Comply with legal obligations and protect our rights, our staff, and the dogs in our care.

We regularly take photos and videos of dogs during pet sitting and dog walking. We use them to share updates with you. With your permission, we may also share photos or videos of your dog on our website and social media. We do not post your personal contact details or home address. If you prefer that your dog not appear in public posts, tell us at any time and we will honor it going forward.

We do not sell or rent your personal information. We share it only in these cases:

• Service providers that help us run the business, such as our booking and client management software, payment processors, staff scheduling and communication tools, file storage, email and text messaging services, and our website host. They may use your information only to provide services to us.
• Veterinarians and emergency services when needed for your dog's health or safety.
• Legal reasons: when required by law, subpoena, or to protect the rights, property, or safety of our business, our clients, our staff, or animals.
• Business transfer: if our business is sold or merged, client records may transfer to the new owner under this policy.
• With your consent for any other purpose.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. We may use third-party analytics tools, such as Google Analytics, and social media features that set their own cookies.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them. To opt out of Google Analytics, you can use Google's browser add-on at tools.google.com/dlpage/gaoptout.

When you book with us, we may email or text you about your appointments, your dog's care, and your account. Message and data rates may apply.

• Marketing texts or emails are sent only if you opt in. Reply STOP to any text to stop receiving texts, or click "unsubscribe" in any marketing email.
• Text opt-in information is never shared with third parties or affiliates for their marketing purposes.
• Even if you opt out of marketing, we may still contact you about services you have booked.

We keep client and pet records for as long as you are a client and for a reasonable period afterward to meet tax, legal, and recordkeeping needs. When we no longer need information, we delete it or make it anonymous.

We use reasonable safeguards to protect your information, including password-protected accounts and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

You may ask us to see, correct, or delete the personal information we hold about you, or to stop marketing messages. Contact us using the details below. We may need to keep some records where the law requires it or to complete services you booked.

Our website may link to other sites, such as social media or booking pages. We are not responsible for the privacy practices of those sites, so please review their policies.

We may update this policy from time to time. The "Last updated" date below shows when it last changed. Continued use of our website or services after an update means you accept the revised policy.

Questions about this policy or your information? Reach us at:

Desert Tails Pet Services

100 Easy Street # 5706

Carefree, AZ 85377

info@deserttailsaz.com

480-808-2457

Last updated: October 28, 2026